Services

Support Services - UTGAssist

Support Services - UTGAssist

Maintaining a skilled IT team able to deliver new projects and systems yet at the same time having to tackle every day operational issues as they occur is a difficult proposition for any organisation. Our customers resolve this by trusting Unified Technology Group to take ownership of a range of tasks that suit their needs.

Unified Technology Group offers the UTGAssist suite of support services to keep business-critical technology systems online and operational. UTGAssist has been optimized to provide cost effective ongoing support for each solution we offer our customers with guaranteed response times for support and change requests, a technical hotline for consultation services, and access to quarterly service management reviews. All these service elements work together to minimize downtime and provide business continuity based on a fit-for-purpose SLA tailored to each customer’s needs.